Steps to Manually Reboot the Camera and Diagnose LED Indicators
Resolution Steps:
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Reboot the Camera Manually
Unplug and then replug the TP-Link PoE injector to reboot the camera. Please ensure all cables are firmly connected. The injector is usually located near the network router. Here is a photo of what it looks like for reference:
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Check for a Green Light on the PoE Injector
Once you see a green light on the PoE injector, wait a few minutes. Then, walk into the store area to check if a new photo has been posted. -
Notify Us If the Issue Persists
If no new photo appears, please get in touch with support so we can investigate further.
Additional Camera LED Indicators:
You can check the LED light on the camera for more insights into its status.
- Unlit: No power
- Green: Steady green light for 10 seconds indicates normal operation once the startup process is complete.
- Amber: Steady during startup; flashes if a device software update or reset to factory settings is in progress.
- Amber/Red: Flashes amber and red if the network connection is unavailable or lost.