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Camera Troubleshooting: No Photo Captured

Steps to Manually Reboot the Camera and Diagnose LED Indicators

Use this guide when a camera goes offline or stops sending photos.

Indicator light reference:

 

  • Green: Steady green light for 10 seconds indicates normal operation once the startup process is complete.
  • Amber/Red: Flashes amber or red if the network connection is unavailable or lost.
  • No light: No power at all — check the power cord and outlet.

Note: the camera may take 1–2 minutes to fully boot after reseating cables — wait before drawing conclusions from the light.

 

Resolution Steps:

1) Locate the PoE injector
Find the black rectangle-shaped TP-Link PoE injector box near your server, switch, or router. It should have three connections: a power cord to the wall, an ethernet cable to your network, and an ethernet cable running out to the camera.

2) Inspect cables for damage

While the cables are unplugged, check them for any visible damage — bent connectors, fraying, or sharp kinks near the ends. A damaged cable won't reliably carry a signal even if it looks connected.

 

3) Reseat all cables

Disconnect every cable from both ends — including the power cord — then firmly replug everything. A loose connection is the most common cause of camera issues.

 

4) Hard reboot the PoE injector

If reseating cables doesn't help, unplug the PoE injector's power cord from the wall and leave it unplugged for at least 15 seconds before plugging it back in. Sometimes the injector itself needs a hard reset, not just the ethernet cables.

 

5) Try a different switch port

If the light is still red, move the ethernet cable to a different port on the switch — the original port may have gone bad. Watch for the light to change after the camera reboots (give it 1–2 minutes).

 

6) Run the walk-in test

Once the light is green, have someone exit through the front door, wait 20 seconds outside, then walk back in. Check the Trakwell Upsystem— a photo should populate within a few seconds of re-entry.

 

If the walk-in test fails after completing all steps above, reach out to Trakwell support — have your camera location and indicator light status ready to help us resolve the issue.

Email: support@trakwell.ai
Call or text: 833-503-9934
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