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What to Do If You Can't Log In to Trakwell

Can't access your Trakwell account? Here's how to reset your password and get back on the floor fast.

If you're having trouble logging in to Trakwell, you can reset your password directly from the login screen.

Step 1: Go to the login page

Navigate to app.trakwell.ai and click "Forgot password?" at the bottom of the sign in form.

IMAGE: Login screen showing "Forgot password?" link

Step 2: Enter your Company and Username

You'll be taken to a password reset screen. Enter your Company name and Username, then click "Send reset code."

IMAGE: Send reset code screen

Step 3: Check your email

You'll receive an email from noreply@trakwell.ai with your confirmation code. If you don't see it, check your spam or junk folder.

Enter the confirmation code along with your new password, confirm it, then click "Reset password."

IMAGE: Confirmation code + new password screen

Your new password must meet the following requirements:

  • At least 8 characters
  • One uppercase letter
  • One number
  • One symbol (e.g. !, @, #, $)

If you see the error "Could not reset password. Check the code and password policy," double check that your confirmation code is entered correctly and that your new password meets all of the requirements above.

IMAGE: Error screen -- "Could not reset password"

Step 4: Sign back in

Once your password meets the requirements, you'll see a confirmation message: "Password updated. Sign in with your new password." Enter your Company, Username, and new password, then click "Sign in."

IMAGE: Success screen -- "Password updated. Sign in with your new password."

Still having trouble?

Password resets are managed by your company admin. If you are still unable to log in after resetting your password, or if you do not have an email address associated with your account, please reach out to your company admin directly for assistance.